Refund policy

Returns

We have a 14-day return policy for only U.S customers, which means you have 14 days after receiving your item to request a return. We cannot process returns or exchanges for international customers. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original tags attached in tact. 

To start a return, you can email us at hello@summerevenings.us with your order number and product requested to return. The date you email us needs to be within the 14 day policy. 

If your return is accepted, the cost of the return label will be deducted from your refund. The shipping rates to our warehouse address will likely be the same or less than your shipping cost for the order (considering the weight and bulk of items). 

Returns must be shipped out within 14 days of receiving the label, or else will be marked as late. Any late returns sent after that will be refunded only with store credit. Returns must be sent in a MAILER BAG (does not have to be from SE) and with the clear zip up bag the item(s) came in. All returns sent in boxes will be refunded with store credit. 

Items sent back to us without first requesting a return will not be accepted for refunds.  Do not send it without requesting OUR label. 

If you use a promotion at checkout, such as "free scarf with gown purchase", and choose to return the gown, the free scarf will either, A.) need to be returned as well in its original, unworn condition or B.) deducted from your refund at the current selling price if the item is chosen to be kept. This will apply to other promotions that involve multiple items, such as Buy One, Get One Free, or Buy One, Get One % Off. 

All sale items are final sale and not eligible for a return. 

You can always contact us for any questions at hello@summerevenings.us, and we will do our best to uphold a fair policy considering each circumstance.

Exchanges

Exchanges and returns for store credit are free, and customers will not be charged for return labels. The fastest way to ensure your exchanged item is still in stock is to initiate a return and make a separate purchase for the new item in the meantime. If you are not in a rush, you may initiate a return for your item, and once the return is received and accepted, we can ship out the exchanged size or style if still in stock. This is only applicable to U.S customers initiating an exchange within 14 days of receiving their package. We can also offer store credit with a digital gift card via email, if you would like to return your item, and save the credit towards a future purchase. Failure to send your exchange back in a timely manner may result in only store credit refund. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please allow +/- 2 weeks to process all returns. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Make sure items are returned in their original condition after being tried in, including no makeup stains, snags, tears, or other damage that can occur from trial, otherwise the returned item may be subject to fees or rejection.

We do not price match items marked for further promotion after purchase. 

Any returns sent late that will be refunded only with store credit.